Contact us
VetAtHome offers clinic visits, home visits and visits to our vet practices – what's best depends on your pet's needs and what's most convenient for you. Below are our opening hours
Djurkliniken Östermalm
- Monday: 08:00 – 20:00
- Tuesday: 08:00 – 20:00
- Wednesday: 08:00 – 20:00
- Thursday: 08:00 – 20:00
- Friday: 08:00 – 17:00
- Saturday: Closed
- Sunday: Closed
Customer service
- Monday: 08:00 – 19:30
- Tuesday: 08:00 – 19:30
- Wednesday: 08:00 – 19:30
- Thursday: 08:00 – 19:30
- Friday: 08:00 – 16:30
- Saturday: Closed
- Sunday: Closed
Home visits
- Monday: 08:00 – 21:00
- Tuesday: 08:00 – 21:00
- Wednesday: 08:00 – 21:00
- Thursday: 08:00 – 21:00
- Friday: 08:00 – 17:00
- Saturday: 08:00 - 17:00
- Sunday: Closed
What payment methods do you offer?
You can pay by card, Swish or Klarna. You pay quickly and easily when the visit is over.
My partner is the registered policyholder – can I still use the service?
You can always use our service, whether or not you have insurance. The owner in our records doesn't have to be the same as the policyholder for you to use your pet's insurance.
Does my insurance apply?
We work with all insurance companies. As long as the reason for the visit is covered by your insurer, it is of course covered with us too.
Can I cancel a home visit?
Yes, you can! You can cancel your visit free of charge up to 24 hours before the visit. You do this via the confirmation email that was sent to your email address when you booked.
Cancellations made less than 24 hours in advance are charged 900 kr.
In which cities and areas do you offer home visits?
We make home visits in and around Stockholm, Gothenburg and Uppsala. Enter your postcode on Book and you will see straight away whether we can come to you.
Which animals can I get help for?
Our vets help dogs and cats in Stockholm, Gothenburg and Uppsala. In Stockholm we also see horses, and rabbits and rodents for simpler visits. In Gothenburg we also help rabbits and small pets. At the clinic we see dogs and cats.
