{"id":1042,"date":"2024-11-08T10:34:04","date_gmt":"2024-11-08T10:34:04","guid":{"rendered":"https:\/\/vetathome.acrowd.se\/?page_id=1042"},"modified":"2025-12-10T13:21:39","modified_gmt":"2025-12-10T12:21:39","slug":"fragor-och-svar","status":"publish","type":"page","link":"https:\/\/vetathome.se\/en\/support\/fragor-och-svar\/","title":{"rendered":"Questions & Answers"},"content":{"rendered":"
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Questions & Answers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Here you will find frequently asked questions and answers from our customers. If you cannot find the answer to your question, you can call us at\u00a008-25 99 68\u00a0<\/a>or send an email to support@vetathome.se. Customer service is open Monday to Friday 9-17.<\/p><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Can I cancel a home visit? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can! You can cancel your visit free of charge up to 24 hours before the visit. You can do this through the confirmation email sent to the email address provided when you booked the home visit.
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A cancellation later than 24 hours will be charged a fee between 900-1795 SEK depending on the booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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In which cities and areas do you offer home visits? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are currently located in Greater Stockholm (but soon in more locations in Sweden). Try and see if we can come to your home.\u00a0here<\/a><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which animals can I seek help for? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our experienced veterinarians can help you with your dog, cat, rabbit, rodent, reptile or bird!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which animals can I seek help for? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our experienced veterinarians can help you with your dog, cat, rabbit, rodent, reptile or bird!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does the service work? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou go to our online booking, tell us what you want help with and choose a time that suits you. At the booked time, we will come to your home to help your pet.\n\nRead more here<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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General information about VetAtHome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What payment methods do you offer? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We offer card payment and Swish. You pay quickly and easily when the visit is complete.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My partner is registered on the insurance, can I still use the service? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can always use our service regardless of whether you have insurance or not. The owner in our records does not have to be the same as the owner on the insurance to be able to use the animal's insurance.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Does my insurance apply? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We work with all insurance companies. As long as the reason for the visit is covered by your insurance company, it will of course also apply to us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How much does it cost to use the service? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIt can sometimes be difficult to say in advance what the total price of a visit will be. Each procedure that the veterinarian or our healthcare staff performs has a set price, but often you do not know in advance exactly which interventions are needed, which is why the price in each individual case can vary. You will receive a cost estimate before the treatment begins to decide whether you want to carry out the treatment or not. \u200dIf you live more than 40 kilometers from central Stockholm, we will charge a transportation fee. See our price list for an example of a bill. \u200dWe offer direct settlement for those of you who have animal insurance for your pet. \u200dSee our\u00a0price list<\/a>\u00a0for our more information and price examples.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Insurance & payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How is my information stored? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPersonal data and information about booking times are treated confidentially in accordance with the Personal Data Act. We store the veterinarian's notes for the animal's medical record, just like during a regular veterinary visit. If you want to see which cookies we store, press\u00a0here<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Account<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Can't find the answer to your question?<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You can always contact our support by calling\u00a008-25 99 68<\/a>\u00a0or send your question to\u00a0support@vetathome.se<\/a><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Questions & Answers Here you will find common questions and answers from our customers. If you cannot find the answer to your question, you can call us at 08-25 99 68 or send an email to support@vetathome.se. Customer service is open Monday to Friday 9-17. Can I cancel a home visit? Yes, you can! You can cancel at least 24 hours before the visit [\u2026]<\/p>","protected":false},"author":1,"featured_media":127,"parent":1005,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-1042","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFr\u00e5gor & svar | VetAtHome<\/title>\n<meta name=\"description\" content=\"H\u00e4r hittar du vanliga fr\u00e5gor och svar fr\u00e5n v\u00e5ra kunder. 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